Our promise:
The AV Dudes work hard every day to enrich the lives of our customers through technology, whether you come to us online, or visit our stores. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
- Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
- If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you return an item using a prepaid method, and the reason for return is not a result of The AV Dudes error, the cost of return shipping will be deducted from your refund.
If the return is the result of The AV Dudes error, we'll refund return shipping costs as well.
If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period and we'll arrange for a replacement. We will cover all reasonable and customary ground shipping fees.
White Glove Delivery Returns
If you opted in for white glove delivery the item must be refused if it is damaged. Any damage not reported during the delivery may be denied return.
